Jacob Morgan on Social Media, Technology, Marketing, and Life - Latest Comments in What do Retailers Know About Social Media?

Re: What do Retailers Know About Social Media?

Stylist — Thu, 18 Jun 2009 03:05:28 -0000

Social Media has really helped our business

Re: What do Retailers Know About Social Media?

jacobmorgan — Fri, 21 Nov 2008 12:38:36 -0000

well hopefully it will do both!

thanks for the comment

Re: What do Retailers Know About Social Media?

Phashion — Thu, 20 Nov 2008 14:38:32 -0000

There is still some speculation as to whether or not using social media will actually increase these back to school sales or increase overall brand awareness

Re: What do Retailers Know About Social Media?

jacobmorgan — Mon, 01 Sep 2008 12:55:08 -0000

hi dennis,

depends on what the goals are. i actually think the smaller business at better off with social media then the big guys. if i had a small town somewhere the first thing i would do is make sure that i could sell online. there are all sorts of things you can do if you are a small retailer, after all, in the online world it doesn't matter how big your actual store is. online, your store is as big as you want it to be.

a small online retailer can create a fashion blog, a flickr account with locals wearing the store clothes, can write guest posts on other fashion blogs, etc. there is a lot of potential for any company anywhere to get involved in social media. mashable, one of the largest social networking blogs, was started in a small town in scotland!

there isn't as much labor involved as one might think

Re: What do Retailers Know About Social Media?

ddmcd — Mon, 01 Sep 2008 11:57:19 -0000

Jacob, thanks for the post. My first question is, what about the little guys? Do you have to be a big retailer to use these tools? What if you are a single-store-owner in a place like Old Town Alexandria Virginia? Would it make sense for a local retailer to use such tools on his or her own? Or would it be necessary to bring in a PR or marketing firm to help? Seems to me that the division of labor you see at a large retailer would be just as much of a challenge for a small retailer.

Re: What do Retailers Know About Social Media?

jacobmorgan — Sat, 30 Aug 2008 23:15:41 -0000

hi ari,

good point, since most of the companies appear to be large retailers such as victorias secret, macy's etc. i imagine that a bunch of senior level management folk site around a table and talk about what they can do to drive sales, they read about social media and decide to give it a shot. the trouble is they don't appear to be focusing on creating anything clever. they are just working on capturing attention in the hopes that the attention will convert into a sale, there are no special social media promotions, referral prizes, give aways, etc.

i don;t know who the store owner would be at macy's or one of the large retail companies but either way they are deciding to dip their toe into the social media pool :)

Re: What do Retailers Know About Social Media?

ariherzog — Sat, 30 Aug 2008 22:51:30 -0000

It's great that retailers are getting into the fold, but is it truly the retail management and franchise store owners, or a web design or PR firm looking to snazz up the site?