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- A bit of a counter-point, Jacob (though I agree with much of the argument): Some of the most successful companies in customer service got on social media BEFORE they had a customer melt-down in the...
- I don't think it's limited to social media, Jacob. Yep, we definitely have a more vocal method of airing grievances (and, I would hope, positive experiences too). Yet business practice was...
- Well put. The next step in the evolution of customer service and commerce is Social Media. Consumerism has changed. Buyers are looking for transparency from companies they purchase from. It takes...
- Bang on Jacob. Why can't companies be proactive rather than reactive and head off any negative experiences before the customer takes them online? I was following your tweets about your Dell...
- Hi, I am the Marketing Director at HeySpread. That is true, Tubemogul is a great service. But you should also have a look at HeySpread – http://heyspread.com. Far cheaper, with exclusive features...
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After hearing about and witnessing all sorts of odd and strange social media strategies/campaigns/discussions, I decided to address some of the big social media myths out there. I’m sure you know of several social media myths as well so please share them in the comments.%C
... Continue reading »
8 months ago
You missed one: don't believe a social media "expert." -- We're all still learning this game every day ... try specialist, evangelist, consultant ... not expert.
I posted about this a few weeks ago: http://blogs.gcigroup.com/fineprint/2008/10/08/...
Cheers,
JC.
8 months ago
ah great extra myth to add in there, and that is very true (i mean false?) saying you're a social media expert is like saying you "know" people, well nobody is right 100% of the time :)
thanks for reading and commenting John
8 months ago
How many people set up a blog and give up six weeks later because they perceive that nobody is reading it? Anything worhwhile takes a commitment of time and effort.
John P. Kreiss
MorganSullivan, Inc.
http://www.morgansullivan.com
8 months ago
it's definitely a marathon, a never ending marathon that build up the longer you are in it. i have seen a lot of blogs that have just been abandoned because they aren't getting the traffic levels they desire, it's ok, i don't feel bad for them, let them die off. if you aren't willing to work hard (like yours truly) then you don't deserve an audience!
thanks for reading and commenting john.
by the way my last name morgan and my gf's last name is sullivan....interesting :)
8 months ago
8 months ago
which company are you working for? im very flattered and humbled that you have been including my articles in your reading list. i have a lot of other previous articles involving social media that you may find interesting. if i can help you or your company out just let me know.
im definitely striving to provide insight and ideas for folks involved in the marketing and social media space.
thanks for the kind words drew! and thanks for reading and commenting!
8 months ago
We write a social media blog as well at http://www.dailyaxioms.com, which is fairly new and a work in progress, but we are working hard to bring new things everyday. In the future, I would love to get your help at Axiom, but let's connect more first. I'll be reading your blog and offering comments, so let's keep talking and interacting, and when the time comes, I'll be sure to ask for some more help.
8 months ago
you know where to find me so if you need something feel free to ask :)
8 months ago
another great myth is "you can be cool by association", conversation takes work whether face to face or online. You cant just come along and cherry pick who you want to pitch to.
8 months ago
thanks for reading and commenting mr wine!
8 months ago
I tell everyone who asks me how to start in social media to treat like any other human interaction.
8 months ago
another great myth and yes of course you are correct. the conversation is where the real meat is. i know of several folks who tried to join every social network out there only to become overwhelmed and then quit all together.
the people matter, the technology just provides for a way to connect with them.
thanks for reading and commenting Lisa!
8 months ago
8 months ago
glad you found the information valuable.
thanks for reading and commenting hope to hear more from you in the future!
8 months ago
Let me try a "positive demythification" ;-)
"Social Media doesn't scale": false, any sizable company has 1000's of people engaged in blogs, forums, social groups with work related conversations.
The challenge for companies is to leverage this time already spent and make its people productive.
I like the "everyone loves my brand". As a matter of fact, unless you're a really big name, people don't talk much about your brand or even don't talk about it at all. What discussions are about is "customer challenges" that you may solve, issues that are waiting for you to provide an answer to !
8 months ago
thanks for reading and commenting!
8 months ago
Let me try a "positive demythification" ;-)
"Social Media doesn't scale": false, any sizable company has 1000's of people engaged in blogs, forums, social groups with work related conversations.
The challenge for companies is to leverage this time already spent and make its people productive.
I like the "everyone loves my brand". As a matter of fact, unless you're a really big name, people don't talk much about your brand or even don't talk about it at all. What discussions are about is "customer challenges" that you may solve, issues that are waiting for you to provide an answer to !
7 months ago
Here is an idea which is perhaps mythic: Is then social media a personal crusade of sorts? Hate to bring in something with religious overtones (unlike "evangelists", which has become secular) - but it goes far beyond personal branding - your company or yourself becomes bigger than the individual or that one company/corporation.
Your company/personal brand becomes part of the conversation - and history (since the Internet memory is eternal).
Conversations, while fueled by content, actually trump the individual content submitted. The whole is bigger than the parts.
The myth is, then: Companies remain unchanged from social media "marketing". Those which remain unchanged and continue "business as usual" actually cease doing business in this venue.
In order to claim ROI, the company will change it's product and/or way of servicing it's clientele. Has to. It's part of a conversation now, not just standing on a stump with a bullhorn, saying: "Buy my stuff NOW." The days of broadcast one-way flow marketing were over years ago - and that they ever existed in fact is yet another myth...
7 months ago
yep social media is a bit like a personal crusade, it's about people trying to leave their mark. the whole is definitely bigger than the parts and in fact the conversation is more important than the post itself.
"companies remain unchanged from social media marketing" is definitely a great myth to add to the mix, your company does change, and quite a lot.
very well said, thanks for reading and commenting, hope to hear more of your thoughts and ideas on here.
7 months ago
7 months ago
thanks for the comment
6 months ago