Social Business Advisor: Social CRM & Enterprise 2.0 - Latest Comments in Social Media Feedback, the Negative and the Positive

Re: Social Media Feedback, the Negative and the Positive

jacobmorgan — Mon, 25 Aug 2008 21:00:19 -0000

hey daniel,

sometimes getting slammed in public really opens your eyes to the changes that you need to make. in my case getting slammed in public was great and i was forced to acknowledge my mistakes and make amends, also in public. that being said playing nice on social media platforms is usually the advised approach.

thanks for the comment and for reading

Re: Social Media Feedback, the Negative and the Positive

Daniel J. Pritchett — Mon, 25 Aug 2008 12:54:33 -0000

I love feedback, but I haven't gotten anything too harsh yet. Keeping your posts updated after the fact with corrections and new links is a great practice that I strive to uphold.

At the same time, having someone slam you in public and getting that listed on Google is going to be a serious downer. With that in mind I play nice on any social media I use.

Re: Social Media Feedback, the Negative and the Positive

laurent — Mon, 25 Aug 2008 10:44:42 -0000

It's all about listening ;-). And accepting.
What get's in the middle of it is the 'me me me' - But if you remove it (aka, taking things too personally and too emotionally), the negative feedback becomes as you said a request for enhancement that you can easily act on.