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- A bit of a counter-point, Jacob (though I agree with much of the argument): Some of the most successful companies in customer service got on social media BEFORE they had a customer melt-down in the...
- I don't think it's limited to social media, Jacob. Yep, we definitely have a more vocal method of airing grievances (and, I would hope, positive experiences too). Yet business practice was...
- Well put. The next step in the evolution of customer service and commerce is Social Media. Consumerism has changed. Buyers are looking for transparency from companies they purchase from. It takes...
- Bang on Jacob. Why can't companies be proactive rather than reactive and head off any negative experiences before the customer takes them online? I was following your tweets about your Dell...
- Hi, I am the Marketing Director at HeySpread. That is true, Tubemogul is a great service. But you should also have a look at HeySpread – http://heyspread.com. Far cheaper, with exclusive features...
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Using an analytics tools such as “google analytics” is a great way to understand where your visitors come from and what they do when they visit your site (among other things). However, I’ve noticed that a lot of folks are obsessed with their analyti
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10 months ago
Keep in mind that my blog is not quite two months old and I'm still trying to figure out how to make it more useful to others. Since I don't get many comments yet these passively-generated stats are the next best thing.
I imagine once I cross some threshhold of viewership I'll stop micromanaging and just hit Google Analytics every so often to look for larger trends and blog optimization opportunities.
It helps that I'm not advertising on my blog - I don't actually need to worry about time on site and conversion as anything other than an indicator of how much interest I'm generating.
10 months ago
i used to check my stats often as well, and to be honest it just became a bit stressful because i expected to see certain things that i didn't.
if you have a new blog then setting up goals is especially important for you. if you set up goals and execute on them you will definitely notice an increase in traffic. it's hard not to check your stats all the time, but it's for the best!
10 months ago
I am sometimes lax on this but I try to read other people's words and comment when inspired 80% of the time and add new content of my own 20%. That's a useful metric you might want to try.
Additionally, I clicked over to your blog and saw that you have a feed counter showing the number of subscribers. Taking the advice of Dan Schawbel, I'd suggest removing that widget until you have over 150 or so subscribers. This is because, sometimes, people won't subscribe or comment on blogs that have a lower number. Additionally, if you want to follow Jacob's advice (which I agree) to not obsess over analytics, then remove any indicator of such, i.e. feed counter.
10 months ago
When you say 80% reading 20% new content do you mean 4 out of 5 of your posts are "reblogging" others' content with your comments added or did you mean you spend four times as many hours reading as you spend writing?
10 months ago
Take this time, measured by whatever metric you want, to listen and learn from others. Comment on their blogs when applicable.
Link your name with your portal to all things you, e.g. your blog, your Twitter feed, your Facebook profile, whichever. By the law of social proof, if enough people see your name in enough places relevant to them, they will click over to you and see what you have to say and comment when they feel it is applicable.
Maybe it's not 80-20. Maybe its 70-30 or 50-50 or 20-80. Point is make the web community about "us" and not so much about "me" or "you." Make sense?
9 months ago
We develop software that lets you check you rankings (amongst other things) once a month, but some people still insist that athey need daily updates to their rankings!
I've just joined the Search Marketing Salon on LinkedIn, think I'll request a connection also.
Starting new companies is tough at the moment with the global cedit crunch impacting everybody.
Good luck with the new company.
9 months ago