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- A bit of a counter-point, Jacob (though I agree with much of the argument): Some of the most successful companies in customer service got on social media BEFORE they had a customer melt-down in the...
- I don't think it's limited to social media, Jacob. Yep, we definitely have a more vocal method of airing grievances (and, I would hope, positive experiences too). Yet business practice was...
- Well put. The next step in the evolution of customer service and commerce is Social Media. Consumerism has changed. Buyers are looking for transparency from companies they purchase from. It takes...
- Bang on Jacob. Why can't companies be proactive rather than reactive and head off any negative experiences before the customer takes them online? I was following your tweets about your Dell...
- Hi, I am the Marketing Director at HeySpread. That is true, Tubemogul is a great service. But you should also have a look at HeySpread – http://heyspread.com. Far cheaper, with exclusive features...
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Think about what your life was like before you had a blog, facebook, twitter, or other social media tool. What was your life like then? How has it changed today? I was reflecting on my social media usage and have realized that social media has really changed my life quite a bit. [...%
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1 year ago
Jacob, a lot of what you shared here with regards to changes I have experience myself. There is no better way to grow and learn then through reaching out and connecting with peers and contributing and asking questions. For this, I am ever building in skills that help me in a huge way every day. The support is a great deal of importance as well. I feel that I have a strong support team that I can always bounce ideas off of at will . Having the courage to take chances as well as being around others who do as well allow me to strengthen my will.
My favorite change you listed here is "I have become a better listener both online and off line" This has to be one of the most important lessons of all with social media. If we can become better listeners, then anything is possible.
1 year ago
There's definitely more of an immediate gratification with engaging in the community.
1 year ago
I have found that women are natural networkers and relationship developers, something that has helped them run their households, families and child raising efforts more easily and efficiently. Now, with women starting up businesses at a faster rate than men, they are quickly learning to use those skills online to help them grow.
As a networker from way back, I have found networking online much less expensive and way more efficient!
The discussions on my GutZy Women Ning go way beyond just business talk, but get to the heart of our dreams as well as our challenges. We then see ourselves in each other, create real bonds and with that comes a deep desire to help each other succeed.
I now have great friends, mentors and JV partners in Australia, UK, Africa, Boston, LA , Greece and the Netherlands and I LOVE IT!
As we help each other become more successful, we create the opportunities and the finances to travel and enjoy each others company and expertise in person!
Now that's what I'm talkin' 'bout!