Jacob Morgan on Social Media, Technology, Marketing, and Life - Latest Comments in How do You Repair a Negative Online Presence?

Re: How do You Repair a Negative Online Presence?

Free Footy — Tue, 09 Dec 2008 10:52:02 -0000

Well having bad comments about your brand isn't a bad thing at all.It makes your realize what you're doing aren't always perfect.To overcome this I try to re-evaluate my situation and do what's required to make it better than before.

Re: How do You Repair a Negative Online Presence?

jacobmorgan — Tue, 11 Nov 2008 12:38:44 -0000

hi cari, thanks for commenting, sneaky including that little bit of anchor text in there, but disqus nofollows of their links :)

great to hear that you were able to change peoples' perspective, conversations are really quite powerful and we need to take advantage of them!

thanks for reading and commenting

Re: How do You Repair a Negative Online Presence?

Cari — Tue, 11 Nov 2008 01:12:53 -0000

Those are really great steps for monitoring and repairing online brand reputation. That is actually what we do with our clients. We have been able to help change peoples' points of view from negative to positive by engaging in conversations with our clients' customers. We're then able to see the positive messages spread.

Cari
Buzz.io

Re: How do You Repair a Negative Online Presence?

jacobmorgan — Sun, 09 Nov 2008 18:58:05 -0000

but of course you are very welcome, im glad you found the information useful.

thanks for reading and commenting!

Re: How do You Repair a Negative Online Presence?

jacobmorgan — Sun, 09 Nov 2008 18:57:38 -0000

hi brent, hope you haven't been doing TOO much brand image fixing, you're users don't hate you do they? :)

being there is a bit part of it, users want to know what someone is listening to them and hopefully responding to them.

thanks for reading and commenting brent!

Re: How do You Repair a Negative Online Presence?

sachendra — Sun, 09 Nov 2008 02:04:55 -0000

This is very helpful Jacob. Thanks for sharing

Re: How do You Repair a Negative Online Presence?

Brent Hodgson — Sat, 08 Nov 2008 18:58:04 -0000

Been doing a lot of that lately!

Also found that just by "being there" and responding to forum and blog posts, peoples harsh criticisms subside

Brent

Re: How do You Repair a Negative Online Presence?

jacobmorgan — Sat, 08 Nov 2008 16:03:12 -0000

yes it does, i linked to my previous post where i took a look at a few of the free social media monitoring tools available. google alerts is definitely a great one, i use it often!

thanks for reading and commenting martin, hope to hear more form you in the future.

Re: How do You Repair a Negative Online Presence?

Martin Canchola — Sat, 08 Nov 2008 15:40:41 -0000

Be sure to keep track of your business name and your competitors with google alerts or another type of keyword tracker that sends pings to your email. Works like a charm! ; }