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- A bit of a counter-point, Jacob (though I agree with much of the argument): Some of the most successful companies in customer service got on social media BEFORE they had a customer melt-down in the...
- I don't think it's limited to social media, Jacob. Yep, we definitely have a more vocal method of airing grievances (and, I would hope, positive experiences too). Yet business practice was...
- Well put. The next step in the evolution of customer service and commerce is Social Media. Consumerism has changed. Buyers are looking for transparency from companies they purchase from. It takes...
- Bang on Jacob. Why can't companies be proactive rather than reactive and head off any negative experiences before the customer takes them online? I was following your tweets about your Dell...
- Hi, I am the Marketing Director at HeySpread. That is true, Tubemogul is a great service. But you should also have a look at HeySpread – http://heyspread.com. Far cheaper, with exclusive features...
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I get a little tired with marketing fluff and superfluous words that people use, don’t you? I mean how many characters or words can it possibly take for someone to convey a thought or an idea? I know we all use superfluous words but sometimes people layer it on just
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7 months ago
We gotta know how to shift gears, from the accelerando of Twitter to the ritardando slow, patient talk to really get to know someone. But this is just so much fluff I puff! Enjoy the energy in your writing.
7 months ago
thanks for the comment!
7 months ago
I think that in general my approach is to feel around to see what kind of value I can offer and then make my pitch - fairly inefficient. In Twitter you just say hi can you do this for me - the greatest thing to come from that is most people who are not interested or not able to help you are connected to someone who is and they can just tell you to tweet @interestedparty with the same suggestion or question.
7 months ago
twitter has been a great tool in improving my writing efficiency, it's beautiful. our attention span is getting shorter by the day so when you are given the option for a straightforward chat, sometimes it's a good idea to go with it.
thanks for the comment!
7 months ago
7 months ago
7 months ago
140 chars is hard for me: in life I compensate by being an incredibly fast talker, but I love the way I have to revise/delete when tweeting. Forced efficiency!
7 months ago
thanks a lot for the comment!