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You need to treat everyone as if they were a VIP, because they are. Everyone is now the media and everyone has the power to make or break you. When you go to a restaurant you are just as important as the food critic. When you go watch a movie, you are [...]
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6 months ago
Back in 2000 if I had trouble with a product I would complain to the company and they would brush me off, because the people I could give negative feedback to was limited to 10-15 close friends. Not anymore, I'm connected to thousands and thousands thanks to social media. Pissing me off is like pissing of a journalist from say 'Chicago Tribune' in the old days.
No wonder the companies are forced to take notice of the small guy.... 'cos he's not small anymore. Time magazine was absolutely 100% right in making "You" the person of the year in 2006.
PS: Thanks for adding the 'follow comments' widget. May I also suggest adding "CommentLuv" so commenters can showcase their last post along with the comment as well :)